Specific order questions not answered here can be sent to: help@blushsprout.com.
Please allow 3-5 business days for a response.

BLUSHSPROUT.COM PERMANENTLY CLOSING ON NOVEMBER 30, 2025.

Orders placed up through November 30th will be honored.
The Blushsprout storefront will be closed and inaccessible, but order fulfillment will be continuing through December 2025.

International shipping options (non-U.S.) will be removed on NOVEMBER 8, 2025.
Only U.S. shipping will be available.

International customers are still welcome to use proxies, third-party mail forwarding services, or ship to family/friends in the U.S.

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FREQUENTLY ASKED QUESTIONS

Q. I placed multiple orders! Can you combine them together into a single package and refund the extra shipping?
A. Typically, no - trying to do this often results in order mixups during packing, so it is preferred that orders are shipped separately, as they were placed. 

Customers are welcome to still submit an order combination request.
A request is not guaranteed. I will do my best to honor your request, but please anticipate and accept that order combination may not always be possible. Especially during extremely busy times, such as shop reopenings / shop updates / new collection drops.
During these times, I am very busy packing hundreds (sometimes thousands) of orders, and am not able to check my email quickly enough to catch all requests before the orders are packed. 

Order combination requests can be sent to: help@blushsprout.com.
- Please indicate "order combination request" somewhere in the email subject line. This will filter your message faster.
- In the message itself, please include all of your current unfulfilled order numbers. You can find your order numbers in your order confirmation emails. 

If your request is granted, a refund amount between 75% - 95% will be issued back to your original payment method. The amount is entirely dependent on your individual order - payment processor fees + added item weights or extra packaging can make the refund amount go down a bit.

Q. I forgot to use a discount code / coupon at checkout! Can you add it for me?
A. Sorry, but discount codes cannot be applied retroactively.

Q. [Product Name] sold out -- will you be restocking?
A. As of October 18, 2025, all inventory counts are final. Products will not be restocked.

ORDER PROCESSING

**IMPORTANT: ORDERS PLACED STARTING OCTOBER 18, 2025 WILL HAVE A PROCESSING TIME OF UP TO 7 WEEKS. **

I am anticipating a large volume of orders, and will need many weeks to work through the entire fulfillment queue. Reminder that Blushsprout is entirely a one-person team!
There will be two small weekend breaks: Halloween (Oct 30 - Nov 3), and then Thanksgiving (November 23 - 28) in which I will be physically away from my office, unable to pack orders. Otherwise, I will be packing orders every single day!

ORDER SHIPPING & TRACKING

Delivery times vary based on destination. All orders come with a USPS tracking number. You will automatically receive a tracking number through e-mail once your shipping label has been printed. Please allow 1 to 4 business days for your USPS shipping label to update - it may say "Awaiting shipment" until the order has been physically scanned in by USPS.

INTERNATIONAL ORDERS

We are able to ship to most countries outside of the United States.

If you do not see your country available in the dropdown menu during Checkout, it means that shipping is not available for your country at this time.

There can be numerous reasons why we are unable to ship to certain countries, but the most common reason is due to restrictive VAT regulations or other customs laws.

In this case, we suggest you use an online shopping proxy service, or have your order shipped to a friend/family in another country who can forward you the package.

Our customers have expressed positive experiences using the service Stackry.

Note: We are not endorsed or sponsored by this service; this is a suggestion based on numerous customer anecdotes. Blushsprout is not responsible for shipping or other issues that may arise when using a third-party service.

Customers are fully responsible for any taxes or customs fees associated with receiving their order.
Blushsprout is unable to refund any original shipping & handling fees if an international customer refuses their package, forgets to pick up the package from their post office, etc.

 

ORDER DAMAGED IN TRANSIT/INCORRECT ITEM UPON ARRIVAL

If items in an order were obviously damaged while in transit (ex: the package arrives torn up, ran over with tire marks, crushed, etc), and/or the wrong items were sent, please send an email to help@blushsprout.com within 15 days of the USPS delivery date.

Please include your full name, store order number, and photograph(s) of the incorrect or damaged goods. 

Sometimes there are easy fixes for minor things like bent pin backs, which I can help instruct you to fix.

Due to constant inventory changes, unfortunately I cannot offer direct replacements 15 days past delivery.

 

ADDRESS CHANGES (BEFORE ORDER IS SHIPPED)

The shipping address of an order may be changed only if the order's shipping label has not yet been generated.

Contact help@blushsprout.com with your full name, order number, previous address, and new/correct address. Please use correct formatting & spacing when typing out your address, otherwise your information may be mixed up.

An order tracking email is automatically sent upon label generation. So, if you already received the tracking email, it is too late to change the shipping address.

 

ORDER CANCELLATIONS

Order cancellations are accepted as long as your order has NOT had its shipping label generated yet.

A 10% cancellation fee will be charged to all orders cancelled upon customer request (this is a mix of a) payment processor fees, which go to your billing company, and b) restock fees).

Contact help@blushsprout.com with your full name and order number within 48 hours of order placement to initiate a cancellation.

Refund will be processed to original form of payment and have the 10% fee subtracted from the total amount.

 

RETURN AND EXCHANGE POLICY

This shop does not accept returns or exchanges for any reason.

If you are looking to rehome Blushsprout designs, it is recommended to list on Mercari, or make a sale post in the official Blushsprout Discord server.

 

RETURN TO SENDER ORDERS

Important: Orders are returned to the Blushsprout P.O. Box, located approx. 40 minute drive away from Blushsprout's office. Thus, this box is infrequently checked. This means that Blushsprout is not aware of most Return to Sender orders unless a customer reaches out directly.

If a customer's order is returned to sender due to an error that is not Blushsprout's fault (for example: shipping address provided is inaccurate or missing an apartment number, customer failed to sign for their package, customer did not pick up package from their PO box or post office, package was refused, there were unpaid customs etc.), the customer may elect to have an 80% refund issued back to their original method of payment.

Contact help@blushsprout.com to arrange the above. Please provide your order number, full name, and any applicable information such as a USPS tracking link.

  

"MY ORDER TRACKING NUMBER SAYS IT HAS BEEN DELIVERED, BUT MY PACKAGE ISN'T HERE?"

1. Wait a couple of days -- more often than not, USPS will prematurely label packages as "delivered" when in actuality, they are still sitting at the post office waiting to be delivered the next business day.

2. If a few days have passed and you are still unsure of your package's whereabouts, please call the post office to make sure it is not being held there. Sometimes they can talk to the mail carriers to see if they remember dropping the package off at your address. Sometimes there are comments left in their records of where the package was placed. If you contact your regional/local post office (instead of the national customer service hotline), they are usually able to look up the exact GPS location of where your package was dropped off.

3. Try asking your neighbors to see if something got mixed up or was delivered to the wrong door. 

4. Double-check with your family members or roommates to make sure they didn't bring your package inside.

5. Check all areas of your property -- could it have gotten swept away or blown somewhere nearby? Be sure to check your yard, front/back door, porch, bushes, etc.

Once I hand something over to the United States Postal Service for shipping, it’s completely out of my hands, especially after it’s been marked as “Delivered”.
Your local post office will be most qualified to help you locate your package.