Specific order questions not answered here can be sent to: help@blushsprout.com. Please allow 3-5 business days for a response.

 

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FREQUENTLY ASKED QUESTIONS

Q. I placed multiple orders! Can you combine them together into a single package and refund the extra shipping?
A. Unfortunately, trying to do this often results in order mixups during packing, so your orders will be shipped separately as they were placed. 

Q. I forgot to use a discount code / coupon at checkout! Can you add it for me?
A. Discount codes cannot be applied retroactively, sorry!

Q. Can you combine my monthly Patreon pin club shipment with my recent shop order?
A. This is currently not possible because Patreon and Blushsprout.com use two different systems for shipping.

Q. I preordered a product, and my order also contained in-stock items. Will the in-stock items ship out first?
A. No - your order will not ship out until the preorder items are ready to process. If you combined preorder items with in-stock items during checkout, it means that you only paid the shipping expenses for a single package, not two. If you want the in-hand products sooner, you can email help@blushsprout.com and I will invoice you for extra shipping & handling costs.

 

ORDER PROCESSING

Typical order processing time may range anywhere between 3 - 7 business days (Mon-Fri), unless otherwise stated (such as a banner on the home page).

If I am away for a convention, orders will not ship until I return from travel.

I aim to get orders out as quickly as possible, but during busy times such as product launches & the holidays, orders will take more time to get through.
During busy times (a big shop update, new product launch, Black Friday sale, etc) - it may take me between 7 - 20 business days to pack and label your order.

ORDER SHIPPING & TRACKING

Delivery times vary based on destination.

All orders come with a USPS tracking number. You will automatically receive a tracking number through e-mail once your shipping label has been printed.

 

INTERNATIONAL ORDERS

We are able to ship to most countries outside of the United States.
If you do not see your country available in the dropdown menu during Checkout, it means that shipping is not available for your country at this time.

In this case, we suggest you use an online shopping proxy service, or have your order shipped to a friend/family in another country who can forward you the package.

 

Customers are fully responsible for any taxes or customs fees associated with receiving their order. I will not be able to refund any shipping & handling fees if the customer refuses the package.

 

ORDER DAMAGED IN TRANSIT/INCORRECT ITEM UPON ARRIVAL

If items in an order were obviously damaged while in transit (ex: the package arrives torn up, ran over with tire marks, crushed, etc), and/or the wrong items were sent, please send an email to help@blushsprout.com within 15 days of the USPS delivery date.

Please include your full name, store order number, and photograph(s) of the incorrect or damaged goods. Sometimes there are easy fixes for minor things like bent pin backs, which I can help instruct you to fix.

Due to constant inventory changes, unfortunately I cannot offer direct replacements 15 days past delivery.

 

ADDRESS CHANGES (BEFORE ORDER IS SHIPPED)

The shipping address of an order may be changed only if the order's shipping label has not yet been generated. Contact help@blushsprout.com with your full name, order number, previous address, and new/correct address.

An order tracking email is automatically sent upon label generation. So, if you already received the tracking email, it is too late to change the shipping address.

Customer must wait until the order bounces back to the Blushsprout P.O. Box, then we can take the next steps (see RETURN TO SENDER ORDERS section).

 

ORDER CANCELLATIONS

Order cancellations are accepted up to 48 hours after the order has been placed. A 10% cancellation fee will be charged to all orders cancelled upon customer request (this is from the payment processor).

Contact help@blushsprout.com with your full name and order number within 48 hours of order placement to initiate a cancellation.

Refund will be processed to original form of payment and have the 10% fee subtracted from the total amount.

 

RETURN AND EXCHANGE POLICY

This shop does not accept returns or exchanges for any reason.

If you are looking to rehome Blushsprout designs, it is recommended to list on Mercari, or make a sale post in the official Blushsprout Discord server.

 

RETURN TO SENDER ORDERS

Important: Orders are returned to the Blushsprout P.O. Box, located approx. 40 minute drive away from Blushsprout's office. Thus, this box is infrequently checked. This means that Blushsprout is not aware of most Return to Sender orders, unless a customer reaches out directly.

If a customer's order is returned to sender due to an error that is not Blushsprout's fault (for example: shipping address provided is inaccurate or missing an apartment number, customer failed to sign for their package, customer did not pick up package from their PO box or post office, package was refused, there were unpaid customs etc.), the customer may:

a) elect to either have the order reshipped by re-paying the original cost of shipping & handling, or

b ) a refund of the item(s), minus the original shipping costs plus a 20% restocking fee.

Contact help@blushsprout.com to arrange one of the above.

  

"MY ORDER TRACKING NUMBER SAYS IT HAS BEEN DELIVERED, BUT MY PACKAGE ISN'T HERE?"

1. Wait a couple of days -- more often than not, USPS will prematurely label packages as "delivered" when in actuality, they are still sitting at the post office waiting to be delivered the next business day.

2. If a few days have passed and you are still unsure of your package's whereabouts, please call the post office to make sure it is not being held there. Sometimes they can talk to the mail carriers to see if they remember dropping the package off at your address. Sometimes there are comments left in their records of where the package was placed. If you contact your regional/local post office (instead of the national customer service hotline), they are usually able to look up the exact GPS location of where your package was dropped off.

3. Try asking your neighbors to see if something got mixed up or was delivered to the wrong door. 

4. Double-check with your family members or roommates to make sure they didn't bring your package inside.

5. Check all areas of your property -- could it have gotten swept away or blown somewhere nearby? Be sure to check your yard, front/back door, porch, bushes, etc.

Once I hand something over to the United States Postal Service for shipping, it’s completely out of my hands, especially after it’s been marked as “Delivered”. Your local post office will be most qualified to help you locate your package!