SHIPPING & RETURNS
How long will it take for my order to process?
We aim to ship all orders within 2 to 5 business days!
Exceptions are during the holidays and convention season.
How much does shipping cost? and how long will it take?
We use USPS First Class shipping for all of our orders. Each order comes with a tracking number. Domestic shipping typically takes 2 - 5 business days. International shipping may take anywhere from 2 - 5 weeks, although on rare occassions it may take up to 8 or 9 weeks to receive your package. Any customs fees & taxes are the responsibility of the customer.
Shipping & Handling Costs:
United States (any size order)
International (smaller orders)
International (larger orders)
We do not offer alternate shipping methods (Priority Mail, etc.), sorry!
Help! I accidentally put in the wrong address!
If your address has an error in it and your order hasn't been shipped out yet, please send an e-mail to firstname.lastname@example.org with your order # and corrected address for assistance. Please note that once the order has been fufilled, we are unable to alter its destination.
If your package is sent back to us due to it being "undeliverable", you will have to re-pay for shipping in order for us to send it out again.
my package never arrived / my package arrived damaged
We do everything in our power to safely package and ship out orders. Once the order is shipped, we are no longer responsible for what happens to it. We will not replace or resend your package unless you purchase insurance for it. You can insure your package for $1.50 (coming soon)! Insurance covers up to $100 worth of goods.
What is the shop's return policy?
Customers may return items within 7 days of arrival. Item(s) must be in new condition and in original packaging. Please email your name and order number to email@example.com with the title "Return Request" so we can process. Please note that we can only provide refunds using the same method that the customer used for purchase. Customer must pay for the return shipping label themselves, unless the reason for return is due to our own error (such as wrong color of item), in which case we will pay for the return shipping.