EU & UK Customers
To our UK & EU customers: As of July 1 2021, all outgoing orders will have to owed VAT and/or a service fee, no matter the value.
This VAT will have to be paid once your order reaches your country's customs facility. There is a chance that an additional service fee may also be charged. These fees are determined by destination country - please check with your country's customs office to determine what your additional costs will be prior to buying.
Please note that these recent changes to VAT may also affect your package's holding time in customs. EU and UK customers - please anticipate an additional 1- 2 weeks for your package to be held, in addition to our standard 4 to 12 weeks of shipping & transit time.
We would like to remind all international customers that when ordering from our shop, import duties, taxes, and charges are not included in the item price or shipping cost. Any charges incurred are the customer's responsibility, and must be remitted to the customs office in order for the package to be claimed.
Please be sure to claim any packages as soon as possible and pay any associated customs fees, otherwise the order may be returned to us!
If we receive a returned package that is marked as Unclaimed or Rejected from customs, we can either:
a) Have you repay the original shipping costs and ship your package out again, or;
b) Refund your order, minus a 10% restocking fee + the original shipping costs.